Further to our post about disappearing snippets, we have identified at least one issue and have fixed it in TextExpander 3.1.1. We’ve seeded this fix to several customers and have received positive feedback that it fixed the problem for them.
Please download and install the TextExpander 3.1.1 update. If you do experience a snippet loss, please let us know. If there are any other issues, we want to find them.
Per our earlier post, please do the following if you experience the problem:
If you experience this problem, you can restore your snippet library by quitting TextExpander and restoring this file from your Time Machine or other backup:
Before you re-launch TextExpander, please also send a copy of the restored file to us at email@example.com. This is especially helpful if you find the problem recurs for you. If we gather enough settings files, hopefully we’ll find one with which we can reproduce the problem. If we can reproduce it we can almost certainly fix it. In the meantime, we’re very sorry for the inconvenience.
We appreciate your help in making TextExpander the best it can be.